ERP and accounting
Odoo, SAP Business One, Microsoft Dynamics, Zoho Books, QuickBooks, Tally and Xero connected to the operational systems so the ledger is fed automatically.
At Infynix, we craft growth engines that inspire and endure.
API development and systems integration for UAE businesses, connecting your tools, platforms, and databases into a single, coherent operational system. Data trapped in disconnected systems forces manual data entry, introduces errors, and creates blind spots in business reporting. Integrated systems that share data automatically eliminate the most common operational bottlenecks and produce more reliable business intelligence.
OUR CAPABILITIES IN
API & Systems Integration
01
REST & GraphQL API Development
02
Third-Party API Integration
03
Middleware & ETL Pipelines
04
Webhook & Event Architecture
How We Work
01
Mapping
We document all systems and the data flows between them.
02
Design
We design the integration architecture and API contracts.
03
Development
We build all API endpoints and integration logic.
04
Testing
We test all integration paths including failure scenarios.
05
Deploy
We deploy integrations with monitoring and alerting.
06
Documentation
We deliver full API documentation for your development team.
API and systems integration for UAE businesses: the ERP, the CRM, the accounting package, the e-commerce store, the couriers, the banks, the payment gateways and the government portals connected so data is entered once and flows everywhere it is needed. Most UAE businesses do not need another system. They need the ones they have to talk to each other.
The typical picture is familiar: orders in the store, stock in a spreadsheet, invoices in the accounting package, customers in a CRM nobody updates, deliveries in a courier portal, and a person who reconciles it all by hand. Every hand-off is a delay and an error. Integration removes the hand-offs, and it is usually the highest-return technology work a business can commission, because it makes the systems already paid for actually work together.
We integrate through the APIs the systems expose, build the connectors where they do not, handle the mapping and the exceptions properly, and design for the UAE requirements that run through every transaction: VAT and Federal Tax Authority invoicing, the e-invoicing programme, the Personal Data Protection Law and the payment and delivery networks specific to this market.
We work with trading and distribution, e-commerce, logistics, healthcare, real estate, hospitality and professional services businesses across the Emirates, on the platforms they already run.
What we connect
CRM and communication
HubSpot, Zoho, Salesforce, Bitrix24 and WhatsApp Business API connected to the website, the ad platforms and the sales process.
E-commerce and marketplaces
Shopify, WooCommerce, Magento, Amazon.ae and noon synced for orders, stock and pricing.
Payments and banking
Telr, PayTabs, Network International, Checkout.com, Stripe UAE, Tabby, Tamara and bank feeds reconciled into the accounts.
Couriers and logistics
Aramex, Fetchr, Quiqup, DHL and others integrated for booking, tracking and cash-on-delivery remittance.
Government and compliance
Federal Tax Authority requirements, e-invoicing accredited providers and portal integrations where the business needs them.
Custom connectors
Where a system has no usable API, connectors built and maintained so it still participates.
Monitoring and exceptions
Every integration monitored, with failures alerting a person and exceptions queued rather than silently dropped.
Typical engagements and timelines
| Engagement | Typical timeline |
|---|---|
| Integration audit and architecture | 1 to 3 weeks |
| Single integration | 2 to 4 weeks |
| Multi-system integration programme | 6 to 12 weeks |
| Custom connector | 3 to 6 weeks |
| Monitoring and support | Monthly |
Where integration pays back
Store to ERP to accounts
Orders, stock, invoices and payments flowing from the storefront to the ERP to the ledger without re-keying.
Leads to CRM to WhatsApp
Website, ad and portal leads landing in the CRM with source attached and answered on WhatsApp within minutes.
Couriers and COD reconciliation
Shipments booked, tracked and remittances matched automatically.
Multi-branch and multi-entity
Branches, warehouses and group companies sharing one set of numbers.
Marketplace sync
Amazon.ae and noon orders and stock in the same system as the store.
Legacy systems
Older systems wrapped with APIs so they can be integrated now and replaced later.
How we engage
Integration audit
A paid map of the systems, the hand-offs and the integrations that would remove the most work first.
Fixed-scope integration
A defined set of connections built, tested and launched.
Managed integrations
Connections monitored, maintained and extended monthly as systems and APIs change.
Mapping the hand-offs
Integration starts with tracing how an order, an invoice, a customer and a delivery actually move through the business today, and where a person carries them from one system to the next. Each hand-off is a candidate: how often it happens, how long it takes, what goes wrong. The audit produces a map of the systems and their APIs, the hand-offs ranked by cost, and an architecture that connects them in the order that removes the most work first.
It also finds the systems that cannot be integrated as they are, and says whether to wrap them, replace them or leave them alone.
Process tracing
Every manual hand-off between systems, documented.
API inventory
What each system exposes, and what it does not.
Ranked by return
The connections that remove the most work, first.
Honest verdicts
Wrap, replace or leave, in writing.
Integrations that handle the exceptions
A naive integration works on the happy path and fails silently on everything else: the order with a product the ERP does not know, the invoice with a VAT rate that does not match, the courier API that timed out, the customer record that exists twice. Silent failures are worse than no integration, because the business believes the data flowed. We build integrations that validate, retry, queue exceptions for a person and alert when something needs attention.
Every integration is monitored, and its failures are visible on the same dashboard as the rest of the business.
Validation
Data checked before it crosses, with the mismatches surfaced.
Retries and queues
Transient failures retried, persistent ones queued for a person.
Deduplication
One customer, one product, one order, across systems.
Monitoring
Failures alert a person rather than disappearing.
VAT, e-invoicing and the data that must be right
Every integrated transaction in the UAE carries tax data: the VAT rate and amount, the TRN, the invoice fields the Federal Tax Authority prescribes, and soon the structured format the e-invoicing programme requires through accredited providers. An integration that maps these wrong produces invoices that fail the return and records that fail the audit, at volume.
We map tax data explicitly, validate it at every crossing, and design the integration so the accounting package receives return-ready data and the e-invoicing connection is a configuration rather than a rebuild when the mandate reaches the business.
Tax fields mapped
VAT rates, amounts, TRNs and document fields carried correctly.
Validated at every crossing
Mismatches caught before they reach the ledger.
Return-ready accounting
The accounting package fed with what the filing needs.
E-invoicing ready
Structured data and provider integration designed in.
Wrapping legacy so it can be replaced later
Many UAE businesses run a system that cannot be replaced yet: it holds years of records, the staff know it, and the migration would be a project of its own. It can still be integrated. We wrap legacy systems with APIs, reading and writing through whatever interface they offer, so the rest of the business stops re-keying into them now, and so they can be replaced module by module later with the integration already in place.
The wrapper is documented and monitored like any other integration, and it is designed to be removed when the legacy system is.
API wrapper
A clean interface in front of a system that has none.
Integrate now
The business stops re-keying immediately.
Replace later
Modules swapped behind the same interface.
Documented and monitored
Treated as a first-class integration.
WhatsApp, the website and the ad platforms
The integrations that pay back fastest for most UAE businesses are on the marketing side: the website form and the click-to-WhatsApp button landing in the CRM with the campaign attached, the WhatsApp Business API logging conversations against the record, and qualified leads and closed deals flowing back to Google and Meta as offline conversions. Without them, the sales team cannot see where enquiries came from and the ad platforms cannot learn what a good lead looks like.
Because the Infynix agency and technology teams share the work, these integrations are built to the measurement plan rather than discovered after the campaign has launched.
Forms and WhatsApp to CRM
Every enquiry with source, campaign and page attached.
Business API logging
Conversations against the record, replies from the phone.
Offline conversions
Qualified leads and revenue sent back to the platforms.
Built to the plan
Integrations designed with the agency team.
API & Systems Integration in our other markets
Infynix Solutions is registered separately in India, the United Kingdom and the United Arab Emirates. This page covers United Arab Emirates. The same service, written for the other markets:
API & Systems Integration questions
Which systems can you integrate?
Odoo, SAP Business One, Dynamics, Zoho, QuickBooks, Tally, Xero, HubSpot, Salesforce, Bitrix24, Shopify, WooCommerce, Magento, Amazon.ae, noon, the UAE payment gateways, the couriers, WhatsApp Business API and most systems with an API. Where a system has none, we build a connector.
Can you integrate our store with our accounting package?
Yes. Orders, refunds, fees and payments post to Zoho Books, QuickBooks, Xero, Tally or Odoo automatically with VAT data mapped correctly, so the finance team works in the tool they know.
What happens when an integration fails?
It is monitored. Transient failures are retried, persistent ones are queued for a person with the context attached, and alerts reach someone rather than the failure disappearing.
Can you integrate a system with no API?
Usually. We build connectors through whatever interface the system offers, wrap legacy systems with an API so the rest of the business can talk to them, and say honestly when a system genuinely cannot participate.
Do you handle VAT and e-invoicing data in integrations?
Yes. Tax fields are mapped explicitly and validated at every crossing, the accounting package receives return-ready data, and the e-invoicing connection is designed in so it is a configuration when the mandate reaches the business.
Can you reconcile cash-on-delivery remittances?
Yes. Courier remittances are matched against orders automatically, with rejections and shortfalls surfaced for a person rather than found at month end.
How quickly can a single integration be live?
Two to four weeks for a single connection between systems with usable APIs, including mapping, validation, testing and monitoring. Programmes across several systems take six to twelve.
Do you maintain integrations as the systems change?
Yes. APIs change, platforms update and businesses add systems. Integrations are monitored, maintained and extended under a managed agreement.
Can you connect our website and WhatsApp to the CRM?
Yes. Forms and click-to-WhatsApp land in the CRM with source and campaign attached, conversations are logged through the Business API, and qualified leads flow back to the ad platforms as offline conversions.
